Shipping & Returns

Refund Policy 

You can return your item within 7 days from receipt date for a full refund.  Your item must be in the same sellable condition you received it and be returned in the original packaging.  Once your item is received and inspected, we will process your return.  A credit will be automatically be applied to your credit card or original method of payment.  

 

Sale Items

Only regularly priced items can be refunded.  Items on “sale” are considered final sale and cannot be returned.  

 

Exchanges (if applicable) 

All our lampshades and items we sell will arrive to your door “adult signature required.”  We do this to insure your item arrives so you can inspect the cardboard box prior to receipt.  We ask you refuse any box that has visible distress or is crushed in any fashion.  We only replace items if they arrive damaged.  If you feel you wish to exchange it for the same item, send me an email ronald@illumenyc.com and send your item "signature required.”  You will be responsible for paying the insured shipping costs to my studio in NYC for the exchange.  

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