Shipping & Returns
Are my items Returnable or Exchangeable?
| Product Type | Exchange Allowed? | Who pays for return shipping? | Re-Stocking fee? | Note |
| Classic Catalog and Popular Lampshades | Yes. (Limit 4) We recommend customers purchase (1) shade or sample swatches to be sure of size/color. | We do. If replacement is of equal or greater value. You do. If you do not purchase a replacement of equal or greater value. | No. Up to (4) shades per order. Yes. 20% re-stocking fee if exchanging 5 or more shades. | |
| Classic Custom Lampshades | Yes - Basic Custom (Limit 4) We recommend customers purchase (1) shade or sample swatches to be sure of size/color. Yes - Expert Custom (Limit 4) We recommend customers purchase (1) shade or sample swatches to be sure of size/color. | Please call, text or email us to learn how to receive your store credit. customercare@fenchelshades.com 715-246-2233 | Yes. 30% for Basic Custom Yes. 50% for Expert Custom | Custom Shades are made specificlaly to match your specification. Store credit given for custom returns. No cash returns for any custom shades. |
| Limited Editions Lampshades | Yes. (Limit 4) We recommend customers purchase (1) shade or sample swatches to be sure of size/color. | We do. If replacement is of equal or greater value. You do. If you do not purchase a replacement of equal or greater value. | No. Up to (4) shades per order. Yes. 20% re-stocking fee if exchanging 5 or more shades. | |
| Maratodd & Lumashade Lighting Fixtures | Yes. (Limit 2) | You do. Be sure to insure shipment for loss or damage. | Yes. 30% | Fixtures are made specificlaly to match your specification. Store credit given for custom returns. No cash returns for any fixture. |
| Limited Editions Lamps & Lighting | Yes. (Limit 2) | You do. Be sure to insure shipment for loss or damage. | Yes. 30% | |
| Curiosities, Hardware, Rings, Finials, Bulbs & Accessories | Yes. | We do. If replacement is of equal or greater value. You do. If you do not purchase a replacement of equal or greater value. | No. |
Shipping & Returns
How quickly can I get my lamp shades?
We know you don't like waiting, especially if you're dealing with clients of your own. No lamp shade company offers turnaround times faster than FenchelShades.com. During the checkout process, you will be prompted to select the delivery time for your shades. Expedited : Receive your shades within 7 days Economy : Receive your shade within 14 days In-Transit times vary, depending on your distance from our manufacturing facility. All lamp shades are shipped with Standard Ground service, resulting in transit times anywhere from 1 to 4 business days. Note:
- A holiday will likely delay your shipment at least one day, so plan accordingly.
- If you require 2nd Day or Next Day delivery, order your shade with Expedited service, and then call us to upgrade your shipping preference.
PO Boxes?
We are unable to ship lamp shades to a Post Office Box. If you place an order with a PO Box as your shipping address, we will contact you to arrange a physical address for delivery. Sorry, no exceptions.
Shipping Cost?
The larger your shade, the more it costs to ship. We do not ship lamp shades via the US Postal Service. Your shades will ship with either Federal Express, UPS or SpeeDee, and we will email the tracking number as soon as the shade ships.
What about International Shipments or orders outside the 48 Contiguous States?
We ship internationally. Special freight applies to orders in Alaska, Hawaii or Canada. If you live outside of the US or Canada, we recommend you have the shades sent to a freight forwarder within the 48 Contiguous States. Be sure to insure your shade with the Freight forwarding company for the full price of the shade plus shipping. Refunds from our company are not possible if a freight forwarding company delivers a damaged shade to you. Alternatively, we can make special shipping arrangements to ship to the destination of your choice. All of our prices are charged in US dollars. Any additional taxes, duty or brokerage fees for international orders are the responsibility of the receiver.